Privacy Policy
Introduction
We care about the privacy of visitors to our website and are committed to protecting it. This privacy policy explains how we handle your personal data.
Information on the processing of personal data complies with applicable laws – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
Our privacy policy is regularly updated to reflect changes in our practices and the law.
1. Who is the Controller of your personal data?
The controller of your personal data, i.e. the entity responsible for determining the purposes and means of processing, is Izabela Bosek conducting sole proprietorship AID FOR PRODUCTION Izabela Bosek, located at ul. Henryka Wieniawskiego 28, 41-807 Zabrze.
2. How can you contact us regarding personal data matters?
If you wish to contact us regarding the processing of your personal data, you can do so via:
- email: izabosek@aidpro.pl
- regular mail: Izabela Bosek, ul. Henryka Wieniawskiego 28, 41-807 Zabrze, with the note “personal data”
3. In what situations is your personal data processed?
- Use of services: When you use our products and services.
- Participation in events: When you participate in trainings, contests, and promotional campaigns organized by us.
- Market research: Sometimes we ask our clients to participate in market research. Personal data used for these studies is processed only with consent.
- Testing, research, and product development: The collected information allows us to improve the security of our services and develop new features and products.
- Quality control and training: During phone calls, we may listen to or record calls for quality control or training purposes. You will be informed before any recording begins. Recordings are kept for a limited time unless there is a justified reason for longer storage.
- Resolution of legal disputes: We may use your data to resolve legal disputes, official proceedings, or in matters related to compliance with the law.
- Marketing: We process personal data when sending marketing information about us or our partners, if you have given your consent (which can be withdrawn at any time).
- Contact: When you use the contact form or send us a question, we process your personal data to respond.
4. Do I have to provide my personal data?
Providing personal data is voluntary, but some data may be necessary to use our services and to provide them properly. Certain data is also required for us to fulfill legal obligations.
5. What data do we process?
Personal data means information about an identified or identifiable natural person, based on data such as: name and surname, identification number, location data, online identifier, or other specific factors, including device IP, online identifier, and information collected via cookies and similar technology.
We process only the data necessary to provide the services offered. The rules and purposes of personal data processing are described below.
6. For what purpose and on what basis do we process your personal data?
If we decide to process your data for a purpose other than that for which it was collected, we will inform you and ask for your consent if required by law.
7. How long will we process your personal data?
- Processing based on a contract: Data will be processed for the duration of the contract and for the period of limitation of any potential claims.
- Processing based on consent: Data will be processed until consent is withdrawn, after which it will be deleted immediately.
- Processing based on the controller’s legitimate interest: Data will be processed until the legitimate interest ceases (e.g., limitation period for civil claims) or until an objection is raised by the data subject, if such a right exists under the law.
- Processing to fulfill legal obligations: Data will be processed as long as required by applicable laws.
8. Who are the recipients of the data?
The recipients of the data are persons authorized by the Controller to use the data as part of their job duties. In certain situations, we may share your data if necessary to provide our services, fulfill obligations, and comply with the law. To perform some tasks (e.g., document destruction, data storage, accounting and payroll services, legal, marketing, or IT services), we use external service providers. In justified cases, data may also be transferred to the relevant authorities.
In such cases, we entrust personal data to subcontractors under a data processing agreement, remaining the Controller of your data and responsible for its security. We provide data only to three groups of recipients:
- Persons authorized by us: Our employees and associates who need access to the data to perform their duties.
- Data processors: Entities to whom we entrust data processing for a strictly defined purpose (e.g., accounting office, law firm, IT company).
- Other recipients of data: Law enforcement agencies, banks, and other entities entitled to request information under applicable law.
If we obtain your consent, your data may also be shared with other entities for their own purposes, including marketing.
9. Do we transfer personal data outside the European Union?
Our partners are mainly based in Poland and other countries of the European Economic Area (EEA). Some of our suppliers may be located outside the EEA. If it becomes necessary to transfer data outside the EEA, we will ensure that our suppliers provide an adequate level of protection for personal data, primarily by:
- cooperating with entities in countries for which the European Commission has issued a decision confirming an adequate level of personal data protection,
- using standard contractual clauses issued by the European Commission,
- applying binding corporate rules approved by the competent supervisory authority.
The Controller will always inform you about the intention to transfer personal data outside the EEA at the stage of data collection.
10. What are your rights and how can you exercise them?
- Access to data: You may request information about the personal data we process and receive a copy of it.
- Rectification of data: If your data is incorrect or incomplete, you may request its rectification.
- Deletion of data: You have the right to request the deletion of your personal data in certain cases, e.g., when the data is no longer needed for the purposes for which it was collected.
- Restriction of processing: You may request the restriction of the processing of your data in certain situations.
- Objection to processing: You have the right to object to the processing of your personal data based on the legitimate interests of the Controller.
- Data portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another Controller.
To exercise your rights, please contact us using the details provided in section 2.
You also have the right to lodge a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, Poland.
11. Cookie Policy
Cookies are small text files saved on the user’s computer or other mobile device while using websites. These files are used, among other things, to use various functions available on the website or to confirm that the user has seen certain content on the website.
Among the cookies, we distinguish those that are necessary for the operation of the website www.aidpro.pl:
- Necessary cookies: cookies that are essential for using the website, e.g., to ensure its stability;
- Functional cookies: including, among others, remembering selected privacy preferences and website settings;
- Analytical cookies: help us improve the website, measure its performance by collecting and reporting information about how you use it. This also includes Google Analytics cookies (files used by Google to analyze how users use the website, create statistics, and reports regarding the operation of the website). Google does not use the collected data to identify the user nor does it combine this information to enable identification.
When you visit our website www.aidpro.pl, a message will be displayed informing you that it uses cookies.
Please note that changes to the settings of these files that limit their use may affect some of the functionalities available on the website.
